NEW ONE-STOP SERVICE RESOURCE FOR HOMEBUILDERS
Innovative, more comprehensive alternative to 3rd party customer & warranty service management for homebuilders.
(PressMethod) - After 12 months of extensive field testing, BETTER BUILDING SOLUTIONS introduced their innovative and cost-effective alternative to the solution of customer satisfaction for homebuilders.
"Experienced in residential development, construction, resident relations and property management, our programs and services are based on an ‘insider's' understanding of how builders work and what works for builders. We know that, if managed correctly, first-rate customer service will control risk of construction defect litigation, making builders more attractive to insurers, in addition to helping to increase revenue growth and market share.," company President, Kathryn Tierney, said.
Believing that informed buyers become satisfied homeowners, early involvement, education and constant reinforcement are the cornerstones for the foundation of BBS-managed Customer & Warranty Programs, the core service of this promising new company. Unlike existing "one size fits all" 3rd party warranty managers, BBS becomes involved, immediately, at purchase - "from the time buyers sign on the dotted line, continuing for the full 10-year statute," said Kathryn Tierney. In addition to their enhanced involvement, BBS-managed warranty service includes Buyer Pre-Closing Seminars, Punch List Administration and annual Common Areas/Shell Equipment & Systems Inspections, as well as standard Homeowner Warranty Inspections, responsive repair and dispute resolution, enhanced connectivity using the BBS online management system, comprehensive documentation and 24/7 availability.
BBS offers a full menu of pre- and post services in addition to their standard Customer & Warranty Program, such as Project Homeowner Manuals, Delivery Quality Assurance assistance, Initial Move-In Management and Project Commissioning and HOA Turnover Coordination, enabling builders to customize their Customer & Warranty Programs to fit the needs of each Project, meet their business objectives through exceptional customer satisfaction.
By focusing on the areas most critical to customer satisfaction –quality delivery, timely closing and responsive warranty/customer service – this ‘new kid on the block' works harder and smarter to significantly improve the experience for builders and their customers. In Ms. Tierney words: "Passionate about the industry, determined to make a difference, driven by the conviction there is a better way, we are committed to helping homebuilders rewrite their service script to minimize risk and maximize customer satisfaction."
For more information, contact Kathryn Tierney at ktierney@betterbuildingsolutions.net or (877)387-5266.
CONTACT INFORMATION Kathryn Tierney Better Building Solutions Email Us 877-387-5266 http://www.betterbuildingsolutions.net ### Disclaimer: If you have any questions regarding information in these press releases please contact the company listed in the press release. Please do not contact PressMethod. We will be unable to assist you with your inquiry. PressMethod disclaims any content contained in these release. |